Privacy Policy _ Tier Travels
At Tier Travels, we are committed to safeguarding the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or services. By accessing or using Tier Travels, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information from users in the course of providing travel services. The types of information we collect include:
Personal Information:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit card details, billing address, and other payment information to process your bookings and reservations.
- Travel Details: Information regarding your travel preferences, destinations, and travel companions to help us customize travel experiences for you.
- Account Information: If you create an account with us, we may collect your username, password, and other account details.
Non-Personal Information:
- Technical Information: Information about your device, browser, IP address, and operating system to improve your experience and troubleshoot any issues.
- Usage Data: Details about how you interact with our website, including pages visited, actions taken, and session duration. This helps us analyze website performance and improve functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Booking and Reservations: To process your travel bookings, reservations, and payment transactions, ensuring a seamless travel experience.
- Customer Support: To assist you with inquiries, support requests, and troubleshooting issues related to your bookings or account.
- Personalized Services: To customize your travel experience, including recommendations and offers based on your preferences and previous bookings.
- Communication: To send you confirmation emails, booking details, travel updates, and promotional content (you can opt-out of marketing communications at any time).
- Analytics and Improvements: To analyze trends, track user behavior, and improve the design, functionality, and security of our website.
- Legal Obligations: To comply with legal and regulatory requirements, prevent fraud, and protect our rights and the rights of our customers.
3. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your personal information with trusted third-party service providers who assist in processing payments, fulfilling bookings, providing customer support, or analyzing website usage.
- Partners: In the course of providing travel services, we may share your information with our partners, including airlines, hotels, car rental agencies, and tour operators, to facilitate your bookings and reservations.
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or legal process, or to protect our legal rights and ensure the safety of our users.
4. How We Protect Your Information
We take the security of your personal information seriously. We employ a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, or disclosure. These measures include:
- Encryption: Sensitive information, including payment details, is encrypted using SSL (Secure Socket Layer) technology to ensure secure transmission over the internet.
- Access Controls: Only authorized personnel have access to personal information, and we enforce strict access controls to prevent unauthorized use.
- Regular Audits: We conduct regular audits to evaluate the effectiveness of our data protection measures and identify potential vulnerabilities.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access and Correction: You can request access to the personal information we hold about you and request corrections or updates if it is inaccurate or incomplete.
- Opt-Out: You can opt out of receiving marketing emails and other communications by clicking the unsubscribe link included in our messages.
- Data Deletion: You may request the deletion of your personal information, subject to applicable legal and contractual obligations.
To exercise any of these rights, please contact us using the contact details provided below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your user experience and collect data about website usage. Cookies are small files placed on your device that help us remember your preferences, track your movements on our website, and provide personalized content.
You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website and your ability to make bookings.
7. Third-Party Links
Our website may contain links to third-party websites, including travel service providers, affiliates, or advertisers. This Privacy Policy applies only to Tier Travels and does not cover the practices of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are intended for adults, and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please feel free to contact us at:
Tier Travels
Email: tiertravels@gmail.com