Cancellation and Refund Policy _ Tier Travel

At Tier Travels, we understand that plans can change. This Cancellation and Refund Policy outlines the terms and conditions for canceling bookings and requesting refunds. By using our services, you agree to the terms described below.

  1. General Overview
  • Cancellation and refund policies vary depending on the travel service provider (airlines, hotels, car rental companies, etc.).
  • Tier Travels acts as an intermediary and will facilitate cancellations and refunds in accordance with the policies of the respective providers.
  • Service fees charged by Tier Travels are non-refundable unless explicitly stated otherwise.
  1. Cancellations by Customers

Flights

  • Cancellations for flight bookings must comply with the airline’s specific cancellation policy.
  • Refund eligibility depends on the ticket type (e.g., refundable, non-refundable, partially refundable).
  • Airlines may charge cancellation fees, which will be deducted from the refund amount.

Hotels

  • Hotel cancellations are subject to the individual property’s cancellation terms.
  • Refunds are generally available if cancellations are made within the timeframe specified by the hotel.
  • Last-minute cancellations or no-shows may result in no refund.

Car Rentals and Other Services

  • Cancellations for car rentals, tours, and activities depend on the provider’s policy.
  • Advance notice is typically required for full or partial refunds.
  1. Cancellations by Tier Travels
  • In rare cases where cancellations are initiated by Tier Travels (e.g., technical errors, double bookings), we will provide a full refund, including any service fees charged by us.
  1. Cancellations by Providers
  • Travel service providers (e.g., airlines, hotels) may cancel bookings due to unforeseen circumstances such as weather conditions, technical issues, or overbooking.
  • Refunds or alternatives (e.g., rescheduling) will be provided based on the provider’s policies.
  1. Refund Process

Eligibility

  • Refunds are processed based on the cancellation policy of the travel provider.
  • Refund amounts will exclude non-refundable fees and charges, as applicable.

Timeframe

  • Refunds may take 7-14 business days to process. In some cases, delays may occur depending on the payment method and the provider’s processing time.

Payment Method

  • Refunds will be credited to the original payment method used for the booking.

Currency Exchange and Fees

  • Refund amounts are processed in the original currency of payment.
  • Any losses due to currency exchange rate fluctuations or bank processing fees are not the responsibility of Tier Travels.
  1. Non-Refundable Services

The following services are typically non-refundable:

  • Discounted or promotional bookings.
  • Last-minute bookings.
  • Non-refundable tickets or hotel rates, as specified during booking.
  1. Modifications to Bookings
  • Modifications (e.g., date changes, name changes) may be subject to additional charges by the provider.
  • Modification requests must be submitted through Tier Travels in compliance with provider policies.
  1. Force Majeure

Cancellations due to events beyond the control of Tier Travels or the service providers (e.g., natural disasters, political instability, pandemics) will be handled in accordance with the provider’s policy. Refunds or credits, if applicable, will depend on the provider’s decision.

  1. How to Cancel or Request a Refund

To cancel a booking or request a refund, contact our Customer Support Team:

  • Email: tiertravels@gmail.com

Provide the following details:

  • Booking confirmation number.
  • Full name.
  • Reason for cancellation.
  1. Disputes

If you are dissatisfied with a refund decision or encounter issues with cancellations, you may escalate your concern by contacting Tier Travels. Disputes will be resolved in compliance with provider policies and applicable laws.