Booking Policy _ Tier Travels

At Tier Travels, we strive to provide a seamless and reliable booking experience for all our customers. This Booking Policy outlines the terms and conditions for making reservations through our platform, ensuring clarity and transparency in every transaction.

  1. Booking Process

Customers can book travel services such as flights, hotels, car rentals, and other travel packages through our website. The process includes the following steps:

  1. Search and Selection:
    • Use our search tools to browse available travel options based on your preferences.
    • Choose your desired service(s) from the available options.
  2. Booking Details:
    • Provide accurate personal and travel information as required.
    • Ensure all information matches official documents (e.g., passport or ID).
  3. Payment:
    • Complete the booking by providing payment details.
    • Once payment is successfully processed, a confirmation will be sent to the provided email address.
  4. Accuracy of Information

Customers are responsible for ensuring all details entered during the booking process are correct, including:

  • Names of travelers.
  • Contact information.
  • Travel dates, destinations, and preferences.

Tier Travels is not liable for errors resulting from incorrect information provided by customers.

  1. Payment Terms
  2. Payment Methods:

We accept various secure payment methods, including:

  • Credit and debit cards.
  • Digital wallets.
  • Other payment options as specified on the website.
  1. Full Payment Requirement:
  • Full payment is required at the time of booking unless otherwise specified.
  • Bookings without completed payment may not be confirmed.
  1. Currency and Charges:
  • All payments are processed in the currency displayed during the booking process.
  • Additional charges such as taxes, service fees, or foreign exchange fees may apply.
  1. Confirmation of Booking

Once payment is successfully processed:

  • A confirmation email will be sent to the registered email address, including booking details and a unique reference number.
  • It is the customer’s responsibility to review the confirmation and report discrepancies immediately.

If you do not receive a confirmation within 24 hours, please contact our customer support team.

  1. Amendments to Bookings
  2. Changes by the Customer:
  • Requests for changes to bookings (e.g., travel dates, destinations) must be made via our customer support team.
  • Changes are subject to availability, supplier policies, and additional fees.
  1. Changes by Tier Travels or Suppliers:
  • In rare cases, modifications may be required due to unforeseen circumstances (e.g., schedule changes, cancellations by suppliers).
  • Customers will be notified promptly, and alternative options or refunds will be provided where applicable.
  1. Cancellations

Cancellations are governed by our Cancellation and Refund Policy. Customers should review this policy carefully before making a booking.

  1. Special Requirements

If you have special requirements (e.g., accessibility needs, dietary preferences), please specify them during the booking process. While we will do our best to accommodate these requests, availability is not guaranteed.

  1. Group Bookings
  2. Eligibility:

Group bookings are available for parties of a specified size as indicated on our platform.

  1. Terms:
  • Additional terms and conditions may apply to group bookings.
  • A group coordinator must handle communication with our team to ensure efficient service.
  1. Age Restrictions

Bookings may be subject to age restrictions depending on the service (e.g., car rentals may require a minimum age). It is the customer’s responsibility to verify these restrictions before booking.

  1. Travel Documentation

It is the customer’s responsibility to ensure they have the necessary travel documentation, including but not limited to:

  • Passports (with at least six months’ validity).
  • Visas.
  • Health certifications (e.g., vaccinations).

Tier Travels is not liable for delays or issues arising from incomplete or invalid documentation.

  1. Supplier Policies

Travel services are provided by third-party suppliers, and their terms and conditions may apply to your booking. This includes, but is not limited to:

  • Cancellation policies.
  • Refund terms.
  • Baggage rules (for flights).

Customers are encouraged to review these terms carefully before booking.

  1. Customer Responsibilities

To ensure a smooth booking experience, customers are required to:

  • Provide accurate and complete information.
  • Comply with supplier terms and conditions.
  • Contact our customer support team promptly for assistance or discrepancies.
  1. Liability

While we strive to provide accurate and up-to-date information, Tier Travels acts as an intermediary between customers and travel service providers. We are not liable for:

  • Service interruptions caused by suppliers.
  • Delays, cancellations, or changes to travel plans due to unforeseen circumstances.
  • Losses resulting from errors in customer-provided information.
  1. Force Majeure

Tier Travels is not responsible for disruptions to travel plans due to events beyond our control, including but not limited to:

  • Natural disasters.
  • Strikes or labor disputes.
  • Government actions or travel restrictions.

In such cases, we will make reasonable efforts to assist customers in finding suitable alternatives.

  1. Dispute Resolution

In the event of a dispute, customers are encouraged to contact our support team for resolution. If a satisfactory solution cannot be reached, disputes may be escalated to a neutral arbitration or mediation service.

  1. Updates to the Policy

This Booking Policy may be updated periodically to reflect changes in our services or applicable laws. Updates will be published on this page, and continued use of our services constitutes acceptance of the revised policy.

  1. Contact Us

For questions or concerns about this policy or your booking, please contact us:

  • Email: tiertravels@gmail.com